Frequently Asked Questions
What types of products do you sell?
We offer a wide range of authentic Scottish products, including:
Snacks & Treats: Traditional Scottish biscuits, confectionery, crisps and more.
Soft Drinks: Popular Scottish beverages like Irn-Bru, Barr’s and other unique drinks.
Home Goods: Scottish-themed décor, throws, mugs, and stationery etc.
Clothing: Scottish tartan scarves, beanies, hoodies, shirts and accessories.
Do you ship internationally?
Yes! We are proud to ship our Scottish products worldwide. Whether you’re in the USA, Canada, Australia, or Europe, we ensure that your orders reach you securely.
How much does international shipping cost?
We are delighted to offer FREE international shipping to all of our customers!
Our prices include all applicable taxes, so no additional tax will be charged at checkout. However, please note that import duty fees may be applied by your country’s customs authorities, and these are beyond our control. While we do our best to ensure a smooth delivery process, any import duties or additional customs charges are the responsibility of the recipient.
If you’re ordering from outside the regions listed above, please don’t hesitate to contact us—we’ll be happy to assist you with your order and provide further guidance.
How long will it take for my order to arrive?
Delivery times vary based on the shipping destination:
United Kingdom: 3-5 business days
Europe: 5-10 business days
North America: 7-14 business days
Australia and New Zealand: 10-20 business days
Please note that customs processing in your country may add additional time.
How long does it take to dispatch my order?
All orders are given a 24 hour processing time which allows changes or cancellations to be made. After this has passed, all orders aim to be shipped with 24-48 hours*.
*This applies for orders that do not include food or drink. If orders do include food or drink, dispatch time will be within 3-5 days due to new regulations from the FDA that require prior notice number to be added to customs form. This only impacts orders being dispatched to the US.
Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this to track your package through our courier partner’s website.
Do you offer custom orders?
Yes! If you are looking for specific or hard to find products that you do not see available on our store, please contact us and we will do what we can to source the items and add them to your order.
What if I received a damaged or incorrect item?
We apologize if something went wrong with your order. If your item arrives damaged or if you received the wrong product, please contact our customer service team immediately at craig@simplyscotland.co and we will arrange for a replacement or a refund, as per your preference.
Can I change or cancel my order?
Orders can only be changed or canceled within 24 hours of purchase. If you need to make changes to your order, please contact our support team as soon as possible, and we will do our best to assist.
What payment methods do you accept?
We accept a wide variety of payment methods, including:
Credit/Debit Cards: Visa, MasterCard, American Express, etc. Apple Pay and Google Pay
Do you offer discounts or promotions?
Yes! We regularly offer discounts, promotions, and exclusive deals to our customers. Sign up for our newsletter to stay informed about the latest offers. You can also follow us on social media for special flash sales and seasonal promotions.
Do you have a loyalty program?
We currently don’t have a loyalty program, but we’re always looking for ways to improve. Stay tuned for future updates regarding customer rewards and loyalty benefits!
How can I contact customer support?
If you have any questions or need assistance, please feel free to contact us at:
craig@simplyscotland.co
What is your returns policy?
We want you to be happy with your purchase, so if your item arrives damaged or if you’ve received the wrong product, please contact our customer service team immediately. We’ll work with you to resolve the issue, either by offering a replacement or a refund.
However, due to the nature of some of our products, we are unable to accept returns on food and beverage items. For health and safety reasons, these cannot be returned once shipped. If you have any concerns about these products, please ensure that you carefully review the product descriptions before completing your order.
If you have received an incorrect or damaged non-food item, please contact us within 14 days of receiving your order, and we will assist with the return process.